This Privacy Policy (the “Policy”) describes how Jio Platforms Limited (hereinafter referred to as “Jio/JPL/Company”), collects, uses, shares and protects personal information that we collect from you, the end user of the Application (as defined in Terms and Conditions)
While you use and enjoy our Application, we want to keep you informed about our privacy policy towards management and security of your personal information. We value the trust you place in us, and hence insist upon the highest level of protection for securing your personal information. We are obligated to protect your personal information in accordance with applicable laws, and regulations.
This Policy should be read in conjunction with Terms and Conditions. Registration or usage of any of JPL’s services (hereinafter referred to as ‘Services’) or Application/App implies your express consent and agreement to this Policy.
This Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be made available to you online. We will make all efforts to communicate about significant changes to this policy. You are encouraged to periodically visit this page to review the policy and any changes.
We collect technical data necessary for you to use our App and additional technical data that enables us to maintain and analyze the functioning of the App, to personalize the content of the App, and to display advertisements.
We automatically obtain certain information about your computing device, including:
When you use our Apps, we may collect additional information by using device identifiers that permit identification of your device. Such information is used for advertising and analytics purposes.
The information collected includes:
We do not collect any personal information about you through our Apps, with the sole exception of persistent identifiers (such as IDFA, IDFV, Advertising ID, IP address). Persistent identifiers are identifiers that do not identify you personally but may uniquely identify your device.
When you voluntarily contact us directly, we may collect information about you that you provide us (such as your name and surname, email address). We will use such contact information only for the purpose for which you provided it to us. We will not share this information with third parties.
If you wish to delete your contact information that we received from you may do so by contacting us at support@Jiogames.com and in case of any grievance you may contact Our Grievance Officer Ms. Radha Nair, Contact: E-mail: grievance.officer@Jio.com.
We use the information we collect about you/your device to deliver services to you and to operate our business. Such use by us and by our Partners may include:
We have two types of notifications in our Apps - local and push notifications. Local notifications are contextual and sent from the device, whereas push notifications are sent from the server. We use such notifications to remind you about your activities within the App.
We cannot provide all services necessary for the successful operation of the Apps by ourselves. We must therefore share collected information with third parties, including analytics providers, tracking providers, third party advertising providers and other third party service providers that support the Apps (collectively referred to as "Partners").
We may share information that can be used to personally identify your device (e.g., persistent identifiers such as IDFA, IDFV, advertising ID and IP address) for the purposes of delivering our services, displaying advertisements, conducting analysis and research and for measuring our and our Partners' advertising campaign performance.We may share such information to:
Our analytics providers: For some Apps we use third party analytics such as Firebase Analytics for the purposes of delivering our services, conducting analysis and research. To get more information about how your data is being collected and processed you can visit the site "How Google uses data when you use our partners' sites or apps" located at www.google.com/policies/privacy/partners/ . Additionally, we have also integrated Google Play Developer Console data like Impressions, Downloads, and Traffic Sources into a Google Analytics account to see how many times people viewed or downloaded our apps from Google Play. The device data we share with such providers are encoded. The providers may assign a random ID to these data, and they are not able to match it back to You. Third party analytics providers have the right to process the data in accordance with their privacy policies (http://www.google.com/intl/en/policies/privacy/#nosharing ) and such collection and processing is limited to the disclosure in aggregated manner, for the purposes of showing trends about the use of their services, for advertising services and marketing purposes. We can aggregate the data for benchmarking feature. Our cloud service providers: We store information we collect from you on servers provided by our third party cloud service providers such as Google Cloud Platform and Google's Android Backup Service. Our attribution and fraud prevention providers: For some of our Apps we use third party services for attribution of our advertising campaigns, for fraud prevention and privacy compliance purposes. Please see more in Tracking Section of this Privacy Policy. Third party advertising partners: We have contracted with certain third party advertising networks that assist us in delivering advertising to you that allows us to continue offering the Apps for free or at low cost. Such third party advertising partners include but are not limited to advertising providers listed at here. Advertising partner's third party tracking provider: For some Apps we may allow our advertising partners to track impressions, clicks, installs or other advertising campaign performance indicators through their tracking providers for the purposes of measuring their advertising campaign performance. Other third party service providers: For some Apps we use Unity Software to develop such Apps. We will not collect or share any of your personal information with any third party including with Unity. To understand more about Unity's privacy policy please refer https://unity3d.com/legal/privacy-policy .
We reserve the right to disclose your information (including personally identifiable information) in response to law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations, users or user experience. Additionally, in the event of a reorganization, merger or sale we may transfer any and all information (including personally identifiable information) we collect to the relevant third party.
We strive to adhere to the generally accepted industry practices regarding the collection and the usage of information by our Partners and to limit their usage to the services they provide for us. They adhere to this Privacy Policy, but in some cases, we must use their privacy policies.
Some of the Apps allow you to submit content generated in or by the Apps to third party sites like Facebook, Google Play Games, Game Center and YouTube. These submissions follow the information transfer protocols of such third parties, which are designed to enable content sharing with such third parties.
When you use our Apps, we may display contextual advertisements to you. In order to enable advertising, we allow our advertising partners to collect online identifiers (such as Advertising ID on Android and IDFA on iOS) that might be considered as personal information under some legislations, but they should use it solely for the purposes of contextual advertising. For any other purposes they should use the information solely on anonymized and aggregated basis.
For some territories, we may use and share with our advertising partners technical and advertising and application usage information we collect from you (please see Information and Data We Collect From You Section of this Privacy Policy) to enable our advertising partner to deliver, target and optimize third party advertising in our Apps, so that the advertisements you see are more relevant to you and are based on your app and device usage, online behavior and interests (this is commonly referred to as online behavioral or interest based advertising, i.e. IBA). In addition, we may use and share such information with our advertising partners to target and optimize our advertising and promotions in our and other publisher's apps.
We will always follow applicable legislation and accepted market practices; thus, we will not use and share information for the purposes of behavioral advertising for users who opted-out of IBA.
When you use the App, we or third parties operating the advertisement serving technology may use information logged from your device using SDKs, cookies, web beacons and other technologies to ensure that appropriate advertising is presented within the App and to calculate the number of unique and repeat views of advertising.
For some of our Apps we use third party attribution and data collection tools from our service providers for the purposes of attributing performance, ad visibility and privacy compliance of third party SDKs in our Apps.
We use third party attribution and data collection tools from our service providers, for the purposes of measuring performance and optimizing our advertising campaigns, displaying advertisements, conducting analysis to improve our services and for fraud prevention purposes. Such tools may use cookies, APIs, and SDKs in our Apps to enable them to collect and analyze user and device related data and information, such as impressions, clicks, installs or other advertising campaign performance indicators and post-install in-app events.
In addition, our Partners may use their own attribution technologies (including and without limitation: SDKs, cookies, Web beacons, HTTP cache, local shared objects and other technologies) in order to attribute impressions, clicks, installs or other advertising campaign performance indicators for the purposes of measuring third party advertising campaign performance.
Some of our Apps use third parties' services such as Google Play Games Service, Apple Game Center, Facebook, YouTube, X (Formerly Twitter), Discord, Instagram ("Third Party Social Network/s"). Such Apps enable you log in to your Third Party Social Network account to connect to our App by using the "Log in with »or "Connect to" feature in our App. You may also share the content you created within the App on Third Party Social Networks. By logging in to your Third Party Social Network account to connect to our App or by using the App to share content on such Third Party Social Network, you are authorizing us to collect, store, and use any and all information, in accordance with this Privacy Policy, that you agreed that such Third Party Social Network could provide to us through the application Programming Interfaces ("API"). You authorize us to do so when you "accept" or "allow" (or similar terms) connection of one of our Apps to such Third Party Social Network. The information you allow us to access varies by App, and it is affected by the privacy settings you and your friends establish on those Third Party Social Networks. You can control and find out more about these settings at the Third Party Social Network in question. Please note, Third Party Social Networks are governed by their own privacy policies, terms and end user agreements and we are not responsible for, and have no control over, the sharing practices or policies of the third parties that operate those sites. For additional questions you can contact us.
If you use the "Log in with" or "Connect to" feature we may access and store some or all of the following information, as allowed by you, Third Party Social Networks and your preferences: (i) your basic information from your public profile, such as your name, surname, profile picture, age range, gender, and other public information; (ii) email address, login ID and/or player identifier string (iii) list of your friends; (iv) any other information which is detailed and displayed to you in the notice which appears during the "Log in with" or "Connect to" process. We may share your name, profile picture and your game data (such as moves, App progress and scores) with respect to the applicable App, with your friends who have also used the "Log in with" or "Connect to" feature in connection with such App or with your contacts in applicable Third Party Social Media Network account.
The App may further ask you to allow us to post on such Third Party Social Networks on your behalf (e.g., photos, e-cards, videos and status updates). Please keep in mind that we will only do that if specifically allowed by you and we will store ID and your full name for the purposes of user identification. Other information will be merely stored within the App on your device so that the App will be able to communicate with Third Party Social Network directly; Voice recordings from Apps are also only being collected and stored within the Apps solely upon your request.
If you use Third Party Social Networks to participate in game related activities, including but not limited to participation in leader boards, multi-player games or the downloading and uploading of content, We may also collect, use, store, transmit and publicly display statistical data regarding game play (including scores, rankings and achievements), or identify content that is created and shared by you with other players. Data that personally identifies you is collected, used, stored and transmitted in accordance with this Privacy Policy.
Please note that your access to and ability to use and interact with the Apps may be subject to certain third party terms and conditions and privacy policies, including but not limited to application stores, mobile software platforms, online gaming platforms, social networking services, statistics services providers and payment providers. You recognize and agree that we are not liable for any such third party terms and conditions and their use of your personal information.
Our Apps may contain links to third party websites, products, or services. For example, the Apps may feature offers from third party advertisers or the ability to engage in transactions with such entities. Please note that while using such third party offerings, you are using sites, products, and services developed and administered by people or companies not affiliated with or controlled by us. We are not responsible for the actions of those people or companies, the content of their sites, products or services, the use of information you provide to them, or any products or services they may offer. Our link to such third parties does not constitute our sponsorship of, or affiliation with, those people or companies. Nor is such linking an endorsement of such third party's privacy or information security policies or practices or their compliance with laws. Information collected by third parties, which may include such things as location information or contact details, is governed by their privacy practices. These other websites or services may place their own cookies or other files on your computing device, collect information or solicit personal information from you. We encourage you to learn about the privacy practices of third parties with which you interact.
We are not responsible or liable for your interaction with such third parties, the information requests initiated by such third parties, or the subsequent use, treatment or dissemination of information you voluntarily choose to provide to them.
You can request us to delete the personal data we have collected about you in the past 12 months. We fully recognize you right to deletion, however, we would like to note that in some cases we are obliged to keep your personal data for certain period of time. For instance, if we need to provide services to you, detect or resolve issues security or functionality-related issues, comply with the law, conduct research in the public interest, safeguard the right to free speech or carry out any actions for internal purposes that you might reasonably expect. If we do not have obligations to perform any of the above actions, we can delete your personal information at your request.
You may request us to delete without undue delay your personal data when it is no longer necessary for us to retain such data.
You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your registration with us or your access to our App or certain aspects of our App. Additionally, we may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention if required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, you can contact Our Grievance Officer Ms. Radha Nair, Contact: E-mail: grievance.officer@Jio.com
Please find our monthly report in compliance with the Information Technology (Intermediary Guidelines and Digital Ethics Code) Rule 2021 on our website.
Jio Platforms Limited (JPL) has adopted this privacy policy (Privacy Policy) to explain how JPL collects, stores, and uses the information collected in connection with JPL's Services.
BY INSTALLING, USING, REGISTERING TO OR OTHERWISE ACCESSING THE SERVICES, YOU AGREE TO THIS PRIVACY POLICY AND GIVE AN EXPLICIT AND INFORMED CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA IN ACCORDANCE WITH THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT INSTALL, USE, REGISTER TO OR OTHERWISE ACCESS THE SERVICES. JPL reserves the right to modify this Privacy Policy at reasonable times, so please review it frequently. If JPL makes material or significant changes to this Privacy Policy, JPL may post a notice on JPL's website along with the updated Privacy Policy. Your continued use of Services will signify your acceptance of the changes to this Privacy Policy.
For purposes of this Privacy Policy, "personal data" means personally identifiable information that specifically identifies you as an individual.
Personal information collected by JPL is information voluntarily provided to us by you when you create your account or change your account information. The information includes your facebook id, name, gender, location and your friends'id on facebook. JPL also stores your game checkins, likes, dislikes, recommendations and messages.
JPL may use collected personal data for purposes of analyzing usage of the Services, providing customer and technical support, managing and providing Services (including managing advertisement serving) and to further develop the Services and other JPL services and products. JPL may combine non-personal data with personal data.
Please note that certain features of the Services may be able to connect to your social networking sites to obtain additional information about you. In such cases, JPL may be able to collect certain information from your social networking profile when your social networking site permits it, and when you consent to allow your social networking site to make that information available to JPL. This information may include, but is not limited to, your name, profile picture, gender, user ID, email address, your country, your language, your time zone, the organizations and links on your profile page, the names and profile pictures of your social networking site friends and other information you have included in your social networking site profile. JPL may associate and/or combine as well as use information collected by JPL and/or obtained through such social networking sites in accordance with this Privacy Policy.
JPL collects and processes personal data on a voluntary basis and it is not in the business of selling your personal data to third parties. Personal data may, however, occasionally be disclosed in accordance with applicable legislation and this Privacy Policy. Additionally, JPL may disclose personal data to its parent companies and its subsidiaries in accordance with this Privacy Policy.
JPL may hire agents and contractors to collect and process personal data on JPL's behalf and in such cases such agents and contractors will be instructed to comply with our Privacy Policy and to use personal data only for the purposes for which the third party has been engaged by JPL. These agents and contractors may not use your personal data for their own marketing purposes. JPL may use third party service providers such as credit card processors, e-mail service providers, shipping agents, data analyzers and business intelligence providers. JPL has the right to share your personal data as necessary for the aforementioned third parties to provide their services for JPL. JPL is not liable for the acts and omissions of these third parties, except as provided by mandatory law.
JPL may disclose your personal data to third parties as required by law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or JPL to legal liability. JPL may also disclose your personal data to third parties when JPL has a reason to believe that a disclosure is necessary to address potential or actual injury or interference with JPL's rights, property, operations, users or others who may be harmed or may suffer loss or damage, or JPL believes that such disclosure is necessary to protect JPL's rights, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on JPL. To the extent permitted by applicable law, JPL will make reasonable efforts to notify you of such disclosure through JPL's website or in another reasonable manner.
JPL follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity and privacy of the information in JPL's possession. Only those persons with a need to process your personal data in connection with the fulfillment of their tasks in accordance with the purposes of this Privacy Policy and for the purposes of performing technical maintenance, have access to your personal data in JPL's possession. Personal data collected by JPL is stored in secure operating environments that are not available to the public.
Please be aware of the open nature of certain social networking and other open features of the Services JPL may make available to you. You may choose to disclose data about yourself in the course of contributing user generated content to the Services. Any data that you disclose in any of these forums, blogs, chats or the like is public information, and there is no expectation of privacy or confidentiality. JPL is not responsible for any personal data you choose to make public in any of these forums.
If you are a child as defined under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, please ask your legal guardian's permission to use or access the Services. JPL takes children's privacy seriously, and encourages parents and/or guardians to play an active role in their children's online experience at all times. JPL does not knowingly collect any personal information from children below the aforementioned age and if JPL learns that JPL has inadvertently gathered personal data from children under the aforementioned age, JPL will take reasonable measures to promptly erase such personal data from JPL's records.
JPL may store and/or transfer your personal data to its affiliates and partners in and outside of EU/EEA member states and the United States in accordance with mandatory legislation and this Privacy Policy. JPL may disclose your personal data to third parties in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of JPL's stock and/or assets or other corporate change, including, without limitation, during the course of any due diligence process provided, however, that this Privacy Policy shall continue to govern such personal data.
JPL regularly reviews its compliance with this Privacy Policy. If JPL receives a formal written complaint from you, it is JPL's policy to attempt to contact you directly to address any of your concerns. JPL will cooperate with the appropriate governmental authorities, including data protection authorities, to resolve any complaints regarding the collection, use, transfer or disclosure of personal data that cannot be amicably resolved between you and JPL.